Speech Analytics Market
Speech Analytics Market By Component Type (Solutions, Services), By Deployment Mode (Cloud, On-premises), By Organization Size (Large enterprises, Small and medium-sized enterprises (SMEs)), And By Application (Customer Experience Management, Call monitoring and summarization, Agent performance monitoring) - Forecast Year 2023 – 2030
Information & Communications Technology // Software and Services
The global speech
analytics market foreseen to grow by 23.2%, from USD 1.84 Billion in 2021 to
USD 9.77 Billion in 2029. Increasing need to improve the customer journey and
overall experience, growing need to enhance and monitor agent performance,
adherence to regulatory and compliance standards will drive the market for the
upcoming forecast period. However, need for integration with the prevailing
system, Inability to quantify Return on Investment (RoI) remains one factor
hindering the market growth over the anticipated period.
Market Definition
What is Speech Analytics?
Market Overview
The
speech analytics market search study helps to thoroughly understand the
current trend in the market competitive analysis of the players in the emerging
market. Moreover, the DRO in the speech analytics market offers valuable
perspicuity and a current scenario for making the right decision. The research
study covers the eminent players in the market with a detailed analysis of the
company and a financial overview containing their net sales, business mix and
geographical reach It mainly focuses on the key developments of the
products/services offered by the company in recent years. Besides, we at
Zettabyte have the expertise to analyses the global speech analytics market player's
competitive landscape helping the client comprehend their specific strategic
growth approaches.
Speech
Analytics market study by "Zettabyte Analytics" offers details about
the market scope, market segmentation, technological advancement in the speech
analytics market and highlights the optimistic, competitive landscape and
trends enduring over the years.
Major players in
the speech analytics market include 3Clogic, Almawave, Alvaria, Avaya, Aws,
Batvoice, Calabrio, Callminer, Calltrackingmetrics, Castel, Clarabridge,
Cloudtalk, Deepgram, Five9, Genesys, Gnani.Ai, Google, Intelligent Voice,
Kwantics, Micro Focus, Observe.Ai, Opentext, Salesken, Speech Village, Speech-I
Ltd, Speechtech, Talkdesk, Verint, Voicebase, Vonage.
COVID-19 Impact on Global Speech
Analytics Market
The global impact
of COVID-19 has lost millions of lives with a massive cost to the healthcare
system. Moreover, the treatment cost for patients with COVID-19 has also had a
financial impact globally. the impact of COVID-19 on the Speech Analytics
market has forced the companies to change their sourcing, pricing, and
promotion strategies. the Speech Analytics market players are seen focusing
more on optimizing the e-commerce networks with the rising innovations in the
digital sector, which are creating new business models for the information
& communications technology industry player.
Research Scope
The report
provides market value for the base year 2021 and a yearly forecast from 2022 to
2029 in revenue (USD Million/ Billion). the market for each segment is present
in North America, Europe, Asia Pacific, Latin America, Middle East &
Africa, and the regional basis for the forecast mentioned above.
Key industry
dynamics, regulatory scenarios, major material dynamics and Speech Analytics
market future markets are analyzed to understand their impact on demand for the
forecast period. growth rates have been estimated using correlation, regression
and time-series analysis.
Market Segmentation
For the purpose
of this report, the global Speech Analytics market segmented on the basis of component
type, deployment mode, organization size, application, and region:
Component Type Outlook:
On the basis of
component type, the market is segmented into deployment modes, services.
further, deployment modes is segmented into speech engine, indexing and query
tools, reporting and visualization tools, quality management, root cause
analysis, other deployment modes. further, services is segmented into
professional services, managed services.
Deployment Mode Outlook:
On the basis of
deployment mode, the market is segmented into cloud, on-premises.
Figure 1 Speech Analytics Market By Deployment
Mode (Market Size And Forecast By Value - USD Million, 2021 & 2029)
Organization Size Outlook:
On the basis of
Organization Size, the market is segmented into Large enterprises, Small and
medium-sized enterprises (SMEs).
Application Outlook:
On the basis of
application, the market is segmented into customer experience management, call
monitoring and summarization, agent performance monitoring, sales and marketing
management, risk and compliance management, sentiment analysis, other
applications.
Vertical Outlook:
On the basis of
Vertical, the market is segmented into Banking Finance Services and Insurance
(BFSI), IT and Telecom, Media and Entertainment, Healthcare and Life Sciences,
Retail and eCommerce, Travel and Hospitality, Government and Defence,
Healthcare and life sciences Other Verticals.
Regional Outlook (Revenue, USD Million; 2021
& 2029)
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Regional Outlook
(Revenue, USD million; 2018-2029) |
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North America |
U.S. |
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Canada |
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Europe |
Germany |
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U.K. |
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France |
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Spain |
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Italy |
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Rest of the Europe |
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Asia Pacific |
India |
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Japan |
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China |
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South Korea |
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Australia |
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Rest of Asia-Pacific |
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Middle East & Africa |
UAE |
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Saudi Arabia |
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South Africa |
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Rest of Middle East & Africa |
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Latin America |
Brazil |
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Mexico |
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Argentina |
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Rest of Latin America |
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Figure 2 Speech Analytics Market: Regional Dynamics
An exclusive Speech
Analytics market research report provides an in-depth analysis of the market
dynamics across five regions: North America, Europe, South America,
Asia-Pacific, Middle East, and Africa. Furthermore, the market has been
evaluated by utilizing diverse research methodologies and internal statistical model.
Companies Considered And Profiled In This
Market Study
The players
operating in the market have undertaken several strategies related to the
market in the period 2019-2021. some of the prominent players in the speech
analytics market include
· 3Clogic
· Almawave
· Alvaria
· Avaya
· Aws
· Batvoice
· Calabrio
· Callminer
· Calltrackingmetrics
· Castel
· Clarabridge
· Cloudtalk
· Deepgram
· Five9
· Genesys
· Gnani.Ai
· Google
· Intelligent Voice
· Kwantics
· Micro Focus
· Observe.Ai
· Opentext
· Salesken
· Speech Village
· Speech-I Ltd
· Speechtech
· Talkdesk
· Verint
· Voicebase
· Vonage
Global Speech Analytics market Report Scope
|
Historical
data |
2018 - 2020 |
|
Base
year for estimation |
2021 |
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Forecast
period |
2022 - 2029 |
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Market
size value in 2022 |
USD XX Billion |
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Revenue
forecast in 2029 |
USD 9.77 Billion |
|
Growth
Rate |
CAGR of 23.2%
from 2022 to 2029 |
|
Quantitative
units |
Revenue in USD Million/Billion & CAGR
from 2022 to 2029 |
|
Report
coverage |
Revenue
forecast, company share, competitive landscape, growth factors, and trends |
|
Segments
covered |
Component Type, Deployment Mode,
Organization Size, Application |
|
Key
companies profiled |
Micro Focus,
Verint, Avaya, Opentext |
|
Regional
Scope |
North America, Europe, Asia Pacific, Middle
East & Africa, Latin America |
|
Country
Scope |
U.S.,
Canada, Germany, U.K., France, Italy, Spain, India, Japan, China, Australia,
South Korea, Saudi Arabia, UAE, South Africa, Brazil, Mexico, Argentina |
|
Customization
scope |
Free report customization (equivalent to up
to 8 analysts’ working days) with purchase. Addition or alteration to
country, regional & segment scope. |
Component Type Outlook (Revenue, USD Million/Billion;
2018-2029)
· Solutions
o Speech Engine
o Indexing and Query
Tools
o Reporting and
Visualization Tools
o Quality Management
o Root Cause Analysis
o Other Solutions
· Services
o Professional
Services
o Managed Services
Deployment Mode Outlook (Revenue, USD
Million/Billion; 2018-2029)
· Cloud
· On-premises
Organization Size Outlook (Revenue, USD
Million/Billion; 2018-2029)
· Large enterprises
· Small and
medium-sized enterprises (SMEs)
Application Outlook (Revenue, USD
Million/Billion; 2018-2029)
· Customer Experience
Management
· Call monitoring and
summarization
· Agent performance
monitoring
· Sales and marketing
management
· Risk and compliance
management
· Sentiment analysis
· Other Applications
Vertical Outlook (Revenue, USD
Million/Billion; 2018-2029)
· Banking Finance
Services and Insurance (BFSI)
· IT and Telecom
· Media and
Entertainment
· Healthcare and Life
Sciences
· Retail and
eCommerce
· Travel and
Hospitality
· Government and
Defence
· Healthcare and life
sciences
· Other Verticals
Regional Outlook (Revenue, USD
Million/Billion; 2018-2029)
· North America
o U.S.
o Canada
· Europe
o Germany
o U.K.
o France
o Spain
o Italy
o Rest of the Europe
· Asia Pacific
o India
o Japan
o China
o South Korea
o Australia
o Rest of
Asia-Pacific
· Middle East &
Africa
o UAE
o Saudi Arabia
o South Africa
o Rest of Middle East
& Africa
· Latin America
o Brazil
o Mexico
o Argentina
o Rest of Latin
America
Reasons to Buy the Report:
· Save and reduce
time carrying out entry-level research by identifying the growth, size, leading
players and segments in the global Speech Analytics market
· Highlights key
business priorities in order to guide the companies to reform their business strategies
and establish themselves in the wide geography.
· The key findings
and recommendations highlight crucial progressive industry trends in the Speech
Analytics market, thereby allowing players to develop effective long-term
strategies in order to garner their market revenue.
· Develop/modify
business expansion plans by using substantial growth offering developed and
emerging markets.
· Scrutinize in-depth
global market trends and outlook coupled with the factors driving the market,
as well as those restraining the growth at a certain extent.
· Enhance the
decision-making process by understanding the strategies that underpin
commercial interest with respect to products, segmentation and industry
verticals.
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Chapter
1. Introduction |
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1.1. Market Definition |
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1.2. Research Scope |
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1.2.1. Markets Covered |
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1.2.2. Years Considered for
Study |
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Chapter 2. Executive
Summary |
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2.1. Summary Snapshot Market Size
and Forecast, 2018-2029 |
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2.2. Speech Analytics Market Share by
Component Type, 2021 vs 2029 (USD Million) |
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2.3. Speech Analytics Market Share by
Deployment Mode, 2021 vs 2029 (USD Million) |
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2.4. Speech Analytics Market Share by
Organization Size, 2021 vs 2029 (USD Million) |
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2.5. Speech Analytics Market Share by
Application, 2021 vs 2029 (USD Million) |
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2.5. Speech Analytics Market Share by
Vertical, 2021 vs 2029 (USD Million) |
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2.6. Speech Analytics Market Share by
Region, 2021 vs 2029 (USD Million) |
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Chapter 3. Key Insights |
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Chapter 4. Speech
Analytics Market Segmentation & Impact Analysis |
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4.1. Speech Analytics Market Indicators
Analysis |
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4.1.1. Market Drivers
Analysis |
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4.1.1.1. Increasing
need to improve the customer journey and overall experience |
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4.1.1.2. Growing
need to enhance and monitor agent performance |
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4.1.1.3. Adherence
to regulatory and compliance standards |
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4.1.2. Market Restraint
Analysis |
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4.1.2.1. Need for
integration with the prevailing system |
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4.1.2.2. Inability to
quantify Return on Investment (RoI) |
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4.1.3. Market Opportunity
Analysis |
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4.1.3.1. Rising need
to predict customer intent and behavior |
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4.1.3.2. Use of AI-
and ML-based technologies to facilitate real-time actionable customer
insights |
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4.2. Regulatory Analysis |
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4.2.1. North America |
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4.2.1.1. U.S. |
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4.2.1.2. Canada |
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4.2.2. Europe |
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4.2.3. Asia Pacific |
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4.2.3.1. India |
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4.2.3.2. Japan |
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4.2.3.3. China |
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4.3. Technological Insights |
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4.4. COVID-19 Impact analysis on Speech
Analytics Market |
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4.5. Porter’s Five Forces Analysis |
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4.5.1. Bargaining Power of
Buyers/Consumers |
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4.5.2. Bargaining Power of
Suppliers |
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4.5.3. Threat of New Entrants |
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4.5.4. Threat of Substitute
Products |
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4.5.5. Intensity of Competitive
Rivalry |
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4.6. Competitive Metric Space Analysis |
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Chapter 5. Speech
Analytics Market, By Component Type (Market Size and Forecast by Value - USD
Million, 2018 - 2029) |
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5.1. Speech Analytics Market, By
Component Type (Market Size and Forecast by Value - USD Million, 2021 &
2029) |
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5.1.1. Solutions |
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5.1.1.1. Solutions Market Estimates and Forecast,
2019-2029 (USD Million) |
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5.1.1.2. Solutions Market Estimates and Forecast, By
Region, 2019-2029 (USD Million) |
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5.1.2. Services |
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5.1.2.1. Services
Market Estimates and Forecast, 2019-2029 (USD Million) |
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5.1.2.2. Services
Market Estimates and Forecast, By Region, 2019-2029 (USD Million) |
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Chapter 6. Speech
Analytics Market, By Deployment Mode (Market Size and Forecast by Value - USD
Million, 2018 - 2029) |
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6.1. Speech Analytics Market, By
Deployment Mode (Market Size and Forecast by Value - USD Million, 2021 &
2029) |
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6.1.1. Cloud |
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6.1.1.1. Cloud Market Estimates and Forecast,
2019-2029 (USD Million) |
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6.1.1.2. Cloud Market Estimates and Forecast, By
Region, 2019-2029 (USD Million) |
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6.1.2. On-premises |
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6.1.2.1. On-premises Market Estimates and Forecast,
2019-2029 (USD Million) |
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6.1.2.2. On-premises Market Estimates and Forecast,
By Region, 2019-2029 (USD Million) |
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Chapter 7. Speech
Analytics Market, By Organization Size (Market Size and Forecast by Value -
USD Million, 2017 - 2029) |
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7.1. Speech Analytics Market, By
Organization Size (Market Size and Forecast by Value - USD Million, 2021
& 2029) |
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7.1.1. Large enterprises |
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7.1.1.1. Large enterprises Market Estimates and
Forecast, 2019-2029 (USD Million) |
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7.1.1.2. Large enterprises Market Estimates and
Forecast, By Region, 2019-2029 (USD Million) |
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7.1.2. Small and medium-sized
enterprises (SMEs) |
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7.1.2.1. Small and medium-sized enterprises (SMEs)
Market Estimates and Forecast, 2019-2029 (USD Million) |
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7.1.2.2. Small and medium-sized enterprises (SMEs)
Market Estimates and Forecast, By Region, 2019-2029 (USD Million) |
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Chapter 8. Speech
Analytics Market, By Application (Market Size and Forecast by Value - USD
Million, 2018 - 2028) |
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8.1. Speech Analytics Market, By
Application (Market Size and Forecast by Value - USD Million, 2021 &
2028) |
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8.1.1. Customer Experience
Management |
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8.1.1.1. Customer Experience Management Market
Estimates and Forecast, 2018-2028 (USD Million) |
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8.1.1.2. Customer Experience Management Market
Estimates and Forecast, By Region, 2018-2028 (USD Million) |
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8.1.2. Call monitoring and
summarization |
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8.1.2.1. Call monitoring and summarization Market
Estimates and Forecast, 2018-2028 (USD Million) |
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8.1.2.2. Call monitoring and summarization Market
Estimates and Forecast, By Region, 2018-2028 (USD Million) |
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8.1.3. Agent performance
monitoring |
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8.1.3.1. Agent
performance monitoring Market Estimates and Forecast, 2018-2028 (USD Million) |
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8.1.3.2. Agent
performance monitoring Market Estimates and Forecast, By Region, 2018-2028
(USD Million) |
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8.1.4. Sales and marketing
management |
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8.1.4.1. Sales and
marketing management Market Estimates and Forecast, 2018-2028 (USD Million) |
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8.1.4.2. Sales and
marketing management Market Estimates and Forecast, By Region, 2018-2028 (USD
Million) |
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8.1.5. Risk and compliance
management |
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8.1.5.1. Risk and compliance management Market
Estimates and Forecast, 2018-2028 (USD Million) |
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8.1.5.2. Risk and compliance management Market
Estimates and Forecast, By Region, 2018-2028 (USD Million) |
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8.1.6. Sentiment analysis |
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8.1.6.1. Sentiment
analysis Market Estimates and Forecast, 2018-2028 (USD Million) |
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8.1.6.2. Sentiment analysis
Market Estimates and Forecast, By Region, 2018-2028 (USD Million) |
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8.1.7. Other Applications |
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8.1.7.1. Other Applications
Market Estimates and Forecast, 2018-2028 (USD Million) |
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8.1.7.2. Other
Applications Market Estimates and Forecast, By Region, 2018-2028 (USD
Million) |
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Chapter 9. Speech
Analytics Market, By Vertical (Market Size and Forecast by Value - USD
Million, 2018 - 2029) |
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9.1. Speech Analytics Market, By
Vertical (Market Size and Forecast by Value - USD Million, 2021 & 2029) |
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9.1.1. Banking Finance Services
and Insurance (BFSI) |
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9.1.1.1.
Banking Finance Services and Insurance (BFSI) Market Estimates and
Forecast, 2019-2029 (USD Million) |
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9.1.1.2. Banking Finance Services and Insurance (BFSI)
Market Estimates and Forecast, By Region, 2019-2029 (USD Million) |
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9.1.2. IT and Telecom |
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9.1.2.1. IT and Telecom Market Estimates and
Forecast, 2019-2029 (USD Million) |
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9.1.2.2. IT
and Telecom Market Estimates and Forecast, By Region, 2019-2029 (USD Million) |
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9.1.3. Media and Entertainment |
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9.1.3.1. Media and
Entertainment Market Estimates and Forecast, 2019-2029 (USD Million) |
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9.1.3.2. Media and
Entertainment Market Estimates and Forecast, By Region, 2019-2029 (USD
Million) |
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9.1.4. Healthcare and Life
Sciences |
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9.1.4.1. Healthcare and
Life Sciences Market Estimates and Forecast, 2019-2029 (USD Million) |
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9.1.4.2. Healthcare
and Life Sciences Market Estimates and Forecast, By Region, 2019-2029 (USD
Million) |
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9.1.5. Retail and eCommerce |
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9.1.5.1. Retail and
eCommerce Market Estimates and Forecast, 2019-2029 (USD Million) |
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9.1.5.2. Retail and
eCommerce Market Estimates and Forecast, By Region, 2019-2029 (USD Million) |
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9.1.6. Travel and Hospitality |
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9.1.6.1. Travel and
Hospitality Market Estimates and Forecast, 2019-2029 (USD Million) |
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9.1.6.2. Travel and
Hospitality Market Estimates and Forecast, By Region, 2019-2029 (USD Million) |
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9.1.7. Government and Defence |
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9.1.7.1. Government
and Defence Market Estimates and Forecast, 2019-2029 (USD Million) |
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9.1.7.2. Government and
Defence Market Estimates and Forecast, By Region, 2019-2029 (USD Million) |
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9.1.8. Healthcare and life
sciences |
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9.1.8.1. Healthcare
and life sciences Market Estimates and Forecast, 2019-2029 (USD Million) |
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9.1.8.2. Healthcare and
life sciences Market Estimates and Forecast, By Region, 2019-2029 (USD
Million) |
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9.1.9. Other Verticals |
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9.1.9.1. Other
Verticals Market Estimates and Forecast, 2019-2029 (USD Million) |
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9.1.9.2. Other
Verticals Market Estimates and Forecast, By Region, 2019-2029 (USD Million) |
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Chapter 10. Speech
Analytics Market, By Region (Market Size and Forecast by Value - USD Million,
2018 - 2029) |
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10.1. Speech Analytics Market, By
Region (Market Size and Forecast by Value - USD Million, 2021 & 2029) |
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10.2. North America |
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10.2.1. North America Speech
Analytics Market, By Component Type, 2018-2029 (USD Million) |
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10.2.2. North America Speech
Analytics Market, By Deployment Mode, 2018-2029 (USD Million) |
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10.2.3. North America Speech
Analytics Market, By Organization Size, 2018-2029 (USD Million) |
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10.2.4. North America Speech
Analytics Market, By Application, 2018-2029 (USD Million) |
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10.2.5. North America Speech
Analytics Market, By Vertical, 2018-2029 (USD Million) |
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10.2.6. North America Speech
Analytics Market, By Country, 2018-2029 (USD Million) |
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10.2.7. U.S. |
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10.2.7.1. U.S.
Speech Analytics Market, By Component Type, 2018-2029 (USD Million) |
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10.2.7.2. U.S. Speech Analytics
Market, By Deployment Mode, 2018-2029 (USD Million) |
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10.2.7.3. U.S.
Speech Analytics Market, By Organization Size, 2018-2029 (USD Million) |
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10.2.7.4. U.S. Speech
Analytics Market, By Application, 2018-2029 (USD Million) |
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10.2.7.5. U.S.
Speech Analytics Market, By Vertical, 2018-2029 (USD Million) |
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10.2.8. Canada |
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10.2.8.1. Canada
Speech Analytics Market, By Component Type, 2017-2029 (USD Million) |
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10.2.8.2. Canada Speech
Analytics Market, By Deployment Mode, 2017-2029 (USD Million) |
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10.2.8.3. Canada
Speech Analytics Market, By Organization Size, 2017-2029 (USD Million) |
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10.2.8.4. Canada
Speech Analytics Market, By Application, 2017-2029 (USD Million) |
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10.2.8.5. Canada
Speech Analytics Market, By Vertical, 2017-2029 (USD Million) |
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10.3. Europe |
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10.3.1. Europe Speech Analytics
Market, By Component Type, 2018-2029 (USD Million) |
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10.3.2. Europe Speech Analytics
Market, By Deployment Mode, 2018-2029 (USD Million) |
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10.3.3. Europe Speech Analytics
Market, By Organization Size, 2018-2029 (USD Million) |
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10.3.4. EuropeSpeech Analytics
Market, By Application, 2018-2029 (USD Million) |
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10.3.5. EuropeSpeech Analytics
Market, By Vertical, 2018-2029 (USD Million) |
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10.3.6. Europe Speech Analytics
Market, By Country, 2018-2029 (USD Million) |
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10.3.7. Germany |
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10.3.7.1. Germany
Speech Analytics Market, By Component Type, 2018-2029 (USD Million) |
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10.3.7.2. Germany
Speech Analytics Market, By Deployment Mode, 2018-2029 (USD Million) |
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10.3.7.3. Germany
Speech Analytics Market, By Organization Size, 2018-2029 (USD Million) |
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10.3.7.4. Germany
Speech Analytics Market, By Application, 2018-2029 (USD Million) |
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10.3.7.5. Germany
Speech Analytics Market, By Vertical, 2018-2029 (USD Million) |
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10.3.8. U.K. |
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10.3.8.1. U.K. Speech
Analytics Market, By Component Type, 2017-2029 (USD Million) |
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10.3.8.2. U.K.
Speech Analytics Market, By Deployment Mode, 2017-2029 (USD Million) |
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10.3.8.3. U.K.
Speech Analytics Market, By Organization Size, 2017-2029 (USD Million) |
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10.3.8.4. U.K.
Speech Analytics Market, By Application, 2017-2029 (USD Million) |
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10.3.8.5. U.K.
Speech Analytics Market, By Vertical, 2017-2029 (USD Million) |
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10.3.9. France |
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10.3.9.1. France
Speech Analytics Market, By Component Type, 2019-2029 (USD Million) |
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10.3.9.2. France
Speech Analytics Market, By Deployment Mode, 2019-2029 (USD Million) |
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10.3.9.3. France
Speech Analytics Market, By Organization Size, 2019-2029 (USD Million) |
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10.3.9.4. France Speech
Analytics Market, By Application, 2019-2029 (USD Million) |
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10.3.9.5. France
Speech Analytics Market, By Vertical, 2019-2029 (USD Million) |
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10.3.10. Spain |
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10.3.10.1. Spain
Speech Analytics Market, By Component Type, 2018-2029 (USD Million) |
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|
10.3.10.2. Spain
Speech Analytics Market, By Deployment Mode, 2018-2029 (USD Million) |
|
|
10.3.10.3. Spain
Speech Analytics Market, By Organization Size, 2018-2029 (USD Million) |
|
|
10.3.10.4. Spain
Speech Analytics Market, By Application, 2018-2029 (USD Million) |
|
|
10.3.10.5. Spain
Speech Analytics Market, By Vertical, 2018-2029 (USD Million) |
|
|
10.3.11. Italy |
|
|
10.3.11.1. Italy
Speech Analytics Market, By Component Type, 2018-2029 (USD Million) |
|
|
10.3.11.2. Italy Speech
Analytics Market, By Deployment Mode, 2018-2029 (USD Million) |
|
|
10.3.11.3. Italy
Speech Analytics Market, By Organization Size, 2018-2029 (USD Million) |
|
|
10.3.11.4. Italy
Speech Analytics Market, By Application, 2018-2029 (USD Million) |
|
|
10.3.11.5. Italy
Speech Analytics Market, By Vertical, 2018-2029 (USD Million) |
|
|
10.3.12. Rest of Europe |
|
|
10.3.12.1. Rest
of Europe Speech Analytics Market, By Component Type, 2018-2029 (USD Million) |
|
|
10.3.12.2. Rest
of Europe Speech Analytics Market, By Deployment Mode, 2018-2029 (USD
Million) |
|
|
10.3.12.3. Rest of
Europe Speech Analytics Market, By Organization Size, 2018-2029 (USD Million) |
|
|
10.3.12.4. Rest of
Europe Speech Analytics Market, By Application, 2018-2029 (USD Million) |
|
|
10.3.12.5. Rest
of Europe Speech Analytics Market, By Vertical, 2018-2029 (USD Million) |
|
|
10.4. Asia Pacific |
|
|
10.4.1. Asia Pacific Speech
Analytics Market, By Component Type, 2018-2029 (USD Million) |
|
|
10.4.2. Asia Pacific Speech
Analytics Market, By Deployment Mode, 2018-2029 (USD Million) |
|
|
10.4.3. Asia Pacific Speech
Analytics Market, By Organization Size, 2018-2029 (USD Million) |
|
|
10.4.4. Asia Pacific Speech
Analytics Market, By Application, 2018-2029 (USD Million) |
|
|
10.5.5. Asia Pacific Speech Analytics
Market, By Vertical, 2018-2029 (USD Million) |
|
|
10.4.6. Asia Pacific Speech
Analytics Market, By Country, 2018-2029 (USD Million) |
|
|
10.4.7. India |
|
|
10.4.7.1. India
Speech Analytics Market, By Component Type, 2018-2029 (USD Million) |
|
|
10.4.7.2. India
Speech Analytics Market, By Deployment Mode, 2018-2029 (USD Million) |
|
|
10.4.7.3. India
Speech Analytics Market, By Organization Size, 2018-2029 (USD Million) |
|
|
10.4.7.4. India
Speech Analytics Market, By Application, 2018-2029 (USD Million) |
|
|
10.5.7.5. India
Speech Analytics Market, By Vertical, 2018-2029 (USD Million) |
|
|
10.4.8. Japan |
|
|
10.4.8.1. Japan
Speech Analytics Market, By Component Type, 2017-2029 (USD Million) |
|
|
10.4.8.2. Japan
Speech Analytics Market, By Deployment Mode, 2017-2029 (USD Million) |
|
|
10.4.8.3. Japan Speech
Analytics Market, By Organization Size, 2017-2029 (USD Million) |
|
|
10.4.8.4. Japan
Speech Analytics Market, By Application, 2017-2029 (USD Million) |
|
|
10.5.8.5. Japan
Speech Analytics Market, By Vertical, 2017-2029 (USD Million) |
|
|
10.4.9. China |
|
|
10.4.9.1. China
Speech Analytics Market, By Component Type, 2019-2029 (USD Million) |
|
|
10.4.9.2. China
Speech Analytics Market, By Deployment Mode, 2019-2029 (USD Million) |
|
|
10.4.9.3. China
Speech Analytics Market, By Organization Size, 2019-2029 (USD Million) |
|
|
10.4.9.4. China
Speech Analytics Market, By Application, 2019-2029 (USD Million) |
|
|
10.5.10.5. China
Speech Analytics Market, By Vertical, 2019-2029 (USD Million) |
|
|
10.4.10. South Korea |
|
|
10.4.10.1. South
Korea Speech Analytics Market, By Component Type, 2018-2029 (USD Million) |
|
|
10.4.10.2. South
Korea Speech Analytics Market, By Deployment Mode, 2018-2029 (USD Million) |
|
|
10.4.10.3. South
Korea Speech Analytics Market, By Organization Size, 2018-2029 (USD Million) |
|
|
10.4.10.4. South
Korea Speech Analytics Market, By Application, 2018-2029 (USD Million) |
|
|
10.5.10.5. South Korea
Speech Analytics Market, By Vertical, 2018-2029 (USD Million) |
|
|
10.4.11. Australia |
|
|
10.4.11.1.
Australia Speech Analytics Market, By Component Type, 2018-2029 (USD Million) |
|
|
10.4.11.2.
Australia Speech Analytics Market, By Deployment Mode, 2018-2029 (USD
Million) |
|
|
10.4.11.3.
Australia Speech Analytics Market, By Organization Size, 2018-2029 (USD
Million) |
|
|
10.4.11.4.
Australia Speech Analytics Market, By Application, 2018-2029 (USD Million) |
|
|
10.5.11.5.
Australia Speech Analytics Market, By Vertical, 2018-2029 (USD Million) |
|
|
10.4.12. Rest of Asia Pacific |
|
|
10.4.12.1. Rest of Asia Pacific Speech
Analytics Market, By Component Type, 2018-2029 (USD Million) |
|
|
10.4.12.2. Rest of
Asia Pacific Speech Analytics Market, By Deployment Mode, 2018-2029 (USD
Million) |
|
|
10.4.12.3. Rest
of Asia Pacific Speech Analytics Market, By Organization Size, 2018-2029 (USD
Million) |
|
|
10.4.12.4. Rest
of Asia Pacific Speech Analytics Market, By Application, 2018-2029 (USD
Million) |
|
|
10.5.12.5. Rest
of Asia Pacific Speech Analytics Market, By Vertical, 2018-2029 (USD Million) |
|
|
10.5. Middle East & Africa |
|
|
10.5.1. Middle East & Africa
Speech Analytics Market, By Component Type, 2018-2029 (USD Million) |
|
|
10.5.2. Middle East &
AfricaSpeech Analytics Market, By Deployment Mode, 2018-2029 (USD Million) |
|
|
10.5.3. Middle East &
Africa Speech Analytics Market, By Organization Size, 2018-2029 (USD Million) |
|
|
10.5.4. Middle East &
Africa Speech Analytics Market, By Application, 2018-2029 (USD Million) |
|
|
10.5.5. Middle East &
Africa Speech Analytics Market, By Vertical, 2018-2029 (USD Million) |
|
|
10.5.6. Middle East &
Africa Speech Analytics Market, By Country, 2018-2029 (USD Million) |
|
|
10.5.7. UAE |
|
|
10.5.7.1. UAE
Speech Analytics Market, By Component Type, 2018-2029 (USD Million) |
|
|
10.5.7.2. UAE
Speech Analytics Market, By Deployment Mode, 2018-2029 (USD Million) |
|
|
10.5.7.3. UAE
Speech Analytics Market, By Organization Size, 2018-2029 (USD Million) |
|
|
10.5.7.4. UAE
Speech Analytics Market, By Application, 2018-2029 (USD Million) |
|
|
10.5.7.5. UAE Speech
Analytics Market, By Vertical, 2018-2029 (USD Million) |
|
|
10.5.8. Saudi Arabia |
|
|
10.5.8.1. Saudi
Arabia Speech Analytics Market, By Component Type, 2017-2029 (USD Million) |
|
|
10.5.8.2. Saudi
Arabia Speech Analytics Market, By Deployment Mode, 2017-2029 (USD Million) |
|
|
10.5.8.3. Saudi
Arabia Speech Analytics Market, By Organization Size, 2017-2029 (USD Million) |
|
|
10.5.8.4. Saudi Arabia
Speech Analytics Market, By Application, 2017-2029 (USD Million) |
|
|
10.5.8.5. Saudi
Arabia Speech Analytics Market, By Vertical, 2017-2029 (USD Million) |
|
|
10.5.9. South Africa |
|
|
10.5.9.1. South
Africa Speech Analytics Market, By Component Type, 2019-2029 (USD Million) |
|
|
10.5.9.2. South Africa
Speech Analytics Market, By Deployment Mode, 2019-2029 (USD Million) |
|
|
10.5.9.3. South
Africa Speech Analytics Market, By Organization Size, 2019-2029 (USD Million) |
|
|
10.5.9.4. South
Africa Speech Analytics Market, By Application, 2019-2029 (USD Million) |
|
|
10.5.9.5. South
Africa Speech Analytics Market, By Vertical, 2019-2029 (USD Million) |
|
|
10.5.10. Rest of Middle East
& Africa |
|
|
10.5.10.1. Rest of Middle East &
Africa Speech Analytics Market, By Component Type, 2018-2029 (USD Million) |
|
|
10.5.10.2. Rest
of Middle East & Africa Speech Analytics Market, By Deployment Mode,
2018-2029 (USD Million) |
|
|
10.5.10.3. Rest of
Middle East & Africa Speech Analytics Market, By Organization Size,
2018-2029 (USD Million) |
|
|
10.5.10.4. Rest
of Middle East & Africa Speech Analytics Market, By Application,
2018-2029 (USD Million) |
|
|
10.5.10.5. Rest
of Middle East & Africa Speech Analytics Market, By Vertical, 2018-2029
(USD Million) |
|
|
10.6. Latin America |
|
|
10.6.1. Latin America Speech
Analytics Market, By Component Type, 2018-2029 (USD Million) |
|
|
10.6.2. Latin America Speech
Analytics Market, By Deployment Mode, 2018-2029 (USD Million) |
|
|
10.6.3. Latin America Speech
Analytics Market, By Organization Size, 2018-2029 (USD Million) |
|
|
10.6.4. Latin America Speech
Analytics Market, By Application, 2018-2029 (USD Million) |
|
|
10.6.5. Latin America Speech
Analytics Market, By Vertical, 2018-2029 (USD Million) |
|
|
10.6.6. Latin America Speech
Analytics Market, By Country, 2018-2029 (USD Million) |
|
|
10.6.7. Brazil |
|
|
10.6.7.1. Brazil
Speech Analytics Market, By Component Type, 2018-2029 (USD Million) |
|
|
10.6.7.2. Brazil Speech Analytics
Market, By Deployment Mode, 2018-2029 (USD Million) |
|
|
10.6.7.3. Brazil
Speech Analytics Market, By Organization Size, 2018-2029 (USD Million) |
|
|
10.6.7.4. Brazil
Speech Analytics Market, By Application, 2018-2029 (USD Million) |
|
|
10.6.7.5. Brazil
Speech Analytics Market, By Vertical, 2018-2029 (USD Million) |
|
|
10.6.8. Mexico |
|
|
10.6.8.1. Mexico
Speech Analytics Market, By Component Type, 2018-2029 (USD Million) |
|
|
10.6.8.2. Mexico
Speech Analytics Market, By Deployment Mode, 2018-2029 (USD Million) |
|
|
10.6.8.3. Mexico Speech
Analytics Market, By Organization Size, 2018-2029 (USD Million) |
|
|
10.6.8.4. Mexico
Speech Analytics Market, By Application, 2018-2029 (USD Million) |
|
|
10.6.8.5. Mexico Speech
Analytics Market, By Vertical, 2018-2029 (USD Million) |
|
|
10.6.9. Argentina |
|
|
10.6.9.1.
Argentina Speech Analytics Market, By Component Type, 2019-2029 (USD Million) |
|
|
10.6.9.2. Argentina
Speech Analytics Market, By Deployment Mode, 2019-2029 (USD Million) |
|
|
10.6.9.3.
Argentina Speech Analytics Market, By Organization Size, 2019-2029 (USD
Million) |
|
|
10.6.9.4. Argentina
Speech Analytics Market, By Application, 2019-2029 (USD Million) |
|
|
10.6.9.5.
Argentina Speech Analytics Market, By Vertical, 2019-2029 (USD Million) |
|
|
10.6.10. Rest of Latin America |
|
|
10.6.10.1. Rest of Latin America
Speech Analytics Market, By Component Type, 2018-2029 (USD Million) |
|
|
10.6.10.2. Rest
of Latin America Speech Analytics Market, By Deployment Mode, 2018-2029 (USD
Million) |
|
|
10.6.10.3. Rest of Latin
America Speech Analytics Market, By Organization Size, 2018-2029 (USD
Million) |
|
|
10.6.10.4. Rest
of Latin America Speech Analytics Market, By Application, 2018-2029 (USD
Million) |
|
|
10.6.10.5. Rest of Latin
America Speech Analytics Market, By Vertical, 2018-2029 (USD Million) |
|
|
Chapter 11. Competitive Landscape |
|
|
11.1. Market Revenue Share by
Manufacturers |
|
|
11.2. Competitor’s Positioning |
|
|
11.3. Strategy Benchmarking |
|
|
11.3.1. Partnership &
Agreement |
|
|
11.3.2. New Product
Development |
|
|
11.3.3. Mergers &
Acquisitions |
|
|
11.3.4. Investment &
Expansion |
|
|
11.4. Vendor Landscape |
|
|
11.4.1. Distributors |
|
|
11.4.2. North America |
|
|
11.4.3. Europe |
|
|
11.4.4. Asia Pacific |
|
|
11.4.5. Middle East &
Africa |
|
|
11.4.6. Latin America |
|
|
11.5. Zettabyte Analytics Insights for
Competitive Landscape |
|
|
Chapter 12. Company
Profiles |
|
|
12.1. 3Clogic |
|
|
12.1.1. Company Overview |
|
|
12.1.2. Products Offered |
|
|
12.1.3. Financials |
|
|
12.1.4. Recent
Development |
|
|
12.2. Almawave |
|
|
12.2.1. Company Overview |
|
|
12.2.2. Products Offered |
|
|
12.2.3. Financials |
|
|
12.2.4. Recent Development |
|
|
12.3. Alvaria |
|
|
12.3.1. Company Overview |
|
|
12.3.2. Products Offered |
|
|
12.3.3. Financials |
|
|
12.3.4. Recent
Development |
|
|
12.4. Avaya |
|
|
12.4.1. Company Overview |
|
|
12.4.2. Products Offered |
|
|
12.4.3. Financials |
|
|
12.4.4. Recent
Development |
|
|
12.5. Aws |
|
|
12.5.1. Company Overview |
|
|
12.5.2. Products Offered |
|
|
12.5.3. Financials |
|
|
12.5.4. Recent
Development |
|
|
12.6. Batvoice |
|
|
12.6.1. Company Overview |
|
|
12.6.2. Products Offered |
|
|
12.6.3. Financials |
|
|
12.6.4. Recent
Development |
|
|
12.7. Calabrio |
|
|
12.7.1. Company Overview |
|
|
12.7.2. Products Offered |
|
|
12.7.3. Financials |
|
|
12.7.4. Recent Development |
|
|
12.8. Callminer |
|
|
12.8.1. Company Overview |
|
|
12.8.2. Products Offered |
|
|
12.8.3. Financials |
|
|
12.8.4. Recent
Development |
|
|
12.9. Calltrackingmetrics |
|
|
12.9.1. Company Overview |
|
|
12.9.2. Products Offered |
|
|
12.9.3. Financials |
|
|
12.9.4. Recent
Development |
|
|
12.10. Castel |
|
|
12.10.1. Company Overview |
|
|
12.10.2. Products Offered |
|
|
12.10.3. Financials |
|
|
12.10.4. Recent
Development |
|
|
12.11. Clarabridge |
|
|
12.11.1. Company Overview |
|
|
12.11.2. Products Offered |
|
|
12.11.3. Financials |
|
|
12.11.4. Recent
Development |
|
|
12.12. Cloudtalk |
|
|
12.12.1. Company Overview |
|
|
12.12.2. Products Offered |
|
|
12.12.3. Financials |
|
|
12.12.4. Recent
Development |
|
|
12.13. Deepgram |
|
|
12.13.1. Company Overview |
|
|
12.13.2. Products Offered |
|
|
12.13.3. Financials |
|
|
12.13.4. Recent
Development |
|
|
12.14. Five9 |
|
|
12.14.1. Company Overview |
|
|
12.14.2. Products Offered |
|
|
12.14.3. Financials |
|
|
12.14.4. Recent
Development |
|
|
12.15. Genesys |
|
|
12.15.1. Company Overview |
|
|
12.15.2. Products Offered |
|
|
12.15.3. Financials |
|
|
12.15.4. Recent
Development |
|
|
12.16. Gnani.Ai |
|
|
12.16.1. Company Overview |
|
|
12.16.2. Products Offered |
|
|
12.16.3. Financials |
|
|
12.16.4. Recent
Development |
|
|
12.17. Google |
|
|
12.17.1. Company Overview |
|
|
12.17.2. Products Offered |
|
|
12.17.3. Financials |
|
|
12.17.4. Recent
Development |
|
|
12.18. Intelligent Voice |
|
|
12.18.1. Company Overview |
|
|
12.18.2. Products Offered |
|
|
12.18.3. Financials |
|
|
12.18.4. Recent
Development |
|
|
12.19. Kwantics |
|
|
12.19.1. Company Overview |
|
|
12.19.2. Products Offered |
|
|
12.19.3. Financials |
|
|
12.19.4. Recent
Development |
|
|
12.20. Micro Focus |
|
|
12.20.1. Company Overview |
|
|
12.20.2. Products Offered |
|
|
12.20.3. Financials |
|
|
12.20.4. Recent
Development |
|
|
12.21. Observe.Ai |
|
|
12.21.1. Company Overview |
|
|
12.21.2. Products Offered |
|
|
12.21.3. Financials |
|
|
12.21.4. Recent
Development |
|
|
12.22. Opentext |
|
|
12.22.1. Company Overview |
|
|
12.22.2. Products Offered |
|
|
12.22.3. Financials |
|
|
12.22.4. Recent Development |
|
|
12.23. Salesken |
|
|
12.23.1. Company Overview |
|
|
12.23.2. Products Offered |
|
|
12.23.3. Financials |
|
|
12.23.4. Recent
Development |
|
|
12.24. Speech Village |
|
|
12.24.1. Company Overview |
|
|
12.24.2. Products Offered |
|
|
12.24.3. Financials |
|
|
12.24.4. Recent
Development |
|
|
12.25. Speech-I Ltd |
|
|
12.25.1. Company Overview |
|
|
12.25.2. Products Offered |
|
|
12.25.3. Financials |
|
|
12.25.4. Recent
Development |
|
|
12.26. Speechtech |
|
|
12.26.1. Company Overview |
|
|
12.26.2. Products Offered |
|
|
12.26.3. Financials |
|
|
12.26.4. Recent
Development |
|
|
12.27. Talkdesk |
|
|
12.27.1. Company Overview |
|
|
12.27.2. Products Offered |
|
|
12.27.3. Financials |
|
|
12.27.4. Recent
Development |
|
|
12.28. Verint |
|
|
12.28.1. Company Overview |
|
|
12.28.2. Products Offered |
|
|
12.28.3. Financials |
|
|
12.28.4. Recent
Development |
|
|
12.29. Voicebase |
|
|
12.29.1. Company Overview |
|
|
12.29.2. Products Offered |
|
|
12.29.3. Financials |
|
|
12.29.4. Recent
Development |
|
|
Chapter 13. Research
Methodology |
|
|
13.1. Research Sources |
|
|
13.1.1. Primary |
|
|
13.1.2. Secondary |
|
|
13.13. Market Size Estimation |
|
|
Chapter 14. Appendix |
|
|
14.1. Discussion guide |
|
|
14.2. Knowledge Store:
Zettabyte Analytics Subscription Portal |
|
|
14.3. Available
Customizations |
|
|
14.4. Associated
Zettabyte Analytics Reports |
|
|
List of Tables |
|
|
Table 1 |
Speech Analytics Market,
By Component Type (Market Size and Forecast by Value - USD Million, 2021
& 2029) |
|
Table 2 |
Solutions Market
Estimates and Forecast, 2019-2029 (USD Million) |
|
Table 3 |
Solutions Market
Estimates and Forecast, By Region, 2019-2029 (USD Million) |
|
Table 4 |
Services Market Estimates
and Forecast, 2019-2029 (USD Million) |
|
Table 5 |
Services Market Estimates
and Forecast, By Region, 2019-2029 (USD Million) |
|
Table 6 |
Speech Analytics Market,
By Deployment Mode (Market Size and Forecast by Value - USD Million, 2021
& 2029) |
|
Table 7 |
Cloud Market Estimates
and Forecast, 2019-2029 (USD Million) |
|
Table 8 |
Cloud Market Estimates
and Forecast, By Region, 2019-2029 (USD Million) |
|
Table 9 |
Speech Analytics Market,
By Organization Size (Market Size and Forecast by Value - USD Million, 2021
& 2029) |
|
Table 10 |
Large enterprises Market
Estimates and Forecast, 2019-2029 (USD Million) |
|
Table 11 |
Large enterprises Market
Estimates and Forecast, By Region, 2019-2029 (USD Million) |
|
Table 12 |
Small and medium-sized
enterprises (SMEs) Market Estimates and Forecast, 2019-2029 (USD Million) |
|
Table 13 |
Small and medium-sized
enterprises (SMEs) Market Estimates and Forecast, By Region, 2019-2029 (USD
Million) |
|
Table 14 |
Market Estimates and Forecast, 2019-2029
(USD Million) |
|
Table 15 |
Market Estimates and Forecast, By Region,
2019-2029 (USD Million) |
|
Table 16 |
Speech Analytics Market,
By Application (Market Size and Forecast by Value - USD Million, 2021 &
2029) |
|
Table 17 |
Customer Experience
Management Market Estimates and Forecast, 2019-2029 (USD Million) |
|
Table 18 |
Customer Experience
Management Market Estimates and Forecast, By Region, 2019-2029 (USD Million) |
|
Table 19 |
Call monitoring and
summarization Market Estimates and Forecast, 2019-2029 (USD Million) |
|
Table 20 |
Call monitoring and summarization
Market Estimates and Forecast, By Region, 2019-2029 (USD Million) |
|
Table 21 |
North America Speech
Analytics Market, By Component Type, 2018-2029 (USD Million) |
|
Table 22 |
North America Speech
Analytics Market, By Deployment Mode, 2018-2029 (USD Million) |
|
Table 23 |
North America Speech
Analytics Market, By Organization Size, 2018-2029 (USD Million) |
|
Table 24 |
North America Speech
Analytics Market, By Application, 2018-2029 (USD Million) |
|
Table 25 |
North America Speech
Analytics Market, By Country, 2018-2029 (USD Million) |
|
Table 26 |
U.S. Speech Analytics
Market, By Component Type, 2018-2029 (USD Million) |
|
Table 27 |
U.S. Speech Analytics
Market, By Deployment Mode, 2018-2029 (USD Million) |
|
Table 28 |
U.S. Speech Analytics
Market, By Organization Size, 2018-2029 (USD Million) |
|
Table 29 |
U.S. Speech Analytics
Market, By Application, 2018-2029 (USD Million) |
|
Table 30 |
Canada Speech Analytics
Market, By Component Type, 2018-2029 (USD Million) |
|
Table 31 |
Canada Speech Analytics
Market, By Deployment Mode, 2018-2029 (USD Million) |
|
Table 32 |
Canada Speech Analytics
Market, By Organization Size, 2018-2029 (USD Million) |
|
Table 33 |
Canada Speech Analytics
Market, By Application, 2018-2029 (USD Million) |
|
Table 34 |
Europe Speech Analytics
Market, By Component Type, 2018-2029 (USD Million) |
|
Table 35 |
Europe Speech Analytics
Market, By Deployment Mode, 2018-2029 (USD Million) |
|
Table 36 |
Europe Speech Analytics
Market, By Organization Size, 2018-2029 (USD Million) |
|
Table 37 |
EuropeSpeech Analytics
Market, By Application, 2018-2029 (USD Million) |
|
Table 38 |
Europe Speech Analytics
Market, By Country, 2018-2029 (USD Million) |
|
Table 39 |
Germany Speech Analytics
Market, By Component Type, 2018-2029 (USD Million) |
|
Table 40 |
Germany Speech Analytics
Market, By Deployment Mode, 2018-2029 (USD Million) |
|
Table 41 |
Germany Speech Analytics
Market, By Organization Size, 2018-2029 (USD Million) |
|
Table 42 |
Germany Speech Analytics
Market, By Application, 2018-2029 (USD Million) |
|
Table 43 |
U.K. Speech Analytics
Market, By Component Type, 2018-2029 (USD Million) |
|
Table 44 |
U.K. Speech Analytics
Market, By Deployment Mode, 2018-2029 (USD Million) |
|
Table 45 |
U.K. Speech Analytics
Market, By Organization Size, 2018-2029 (USD Million) |
|
Table 46 |
U.K. Speech Analytics
Market, By Application, 2018-2029 (USD Million) |
|
Table 47 |
France Speech Analytics
Market, By Component Type, 2018-2029 (USD Million) |
|
Table 48 |
France Speech Analytics
Market, By Deployment Mode, 2018-2029 (USD Million) |
|
Table 49 |
France Speech Analytics
Market, By Organization Size, 2018-2029 (USD Million) |
|
Table 50 |
France Speech Analytics
Market, By Application, 2018-2029 (USD Million) |
|
Table 51 |
Spain Speech Analytics
Market, By Component Type, 2018-2029 (USD Million) |
|
Table 52 |
Spain Speech Analytics
Market, By Deployment Mode, 2018-2029 (USD Million) |
|
Table 53 |
Spain Speech Analytics
Market, By Organization Size, 2018-2029 (USD Million) |